Frequently Asked QUestions
What's new?
Each shop location now has a dedicated website so you can quickly and easily shop products from your preferred or local location. No more filtering by location! You’ll be directed to the website of your local (or closest shop), or you can toggle to another location in the main menu of our website by clicking “switch shop.”
If you wish to purchase from more than one location, you will need to check out separately per location.
Shop Pay is an accelerated checkout that lets you save your email address, credit card, and shipping and billing information. You only have to do this once, and your subsequent shopping trips at VerveWine.com will have all the necessary info to fill your cart and make a purchase in a few clicks
You’ll be directed to the website of your local (or closest shop). While you are free to shop from any of the three locations, you will need to click ‘switch shop’ in the main menu to shop products available at another location. Each location’s products will only be available within each shop location website, to help make shopping and shipping easier and faster! If you purchase from different shops it will be a separate order and separate shipping fees. Note, shipping is not available out of state for our Chicago location, due to state liquor laws.
The new website will direct you to the most efficient local shop based on your location. From there you’ll be able to shop by wine categories, to find the bottles you want, but you won’t need to worry about filtering by location – we do the work for you!
COMPANY
Verve Wine is a new place to buy wine online. We curate delicious wines that are thoughtfully and carefully produced from around the world, and deliver them to your door. We also have stores in NYC, San Francisco, and Chicago where we host wine tastings, classes and events.
We travel the world meeting passionate winemakers and make selections based on their great work. Each wine at Verve has been tasted by our team and chosen because we think it’s worth getting to know.
If you make or sell wine and are interested in selling through Verve Wine, please contact hello@vervewine.com we’d love to try it!
Yes! The Grand Tour is our wine club, created to highlight wines we love. Each month features a different region, delivered straight to your door. For further information, visit grandtourwine.com.
Sign up for our email list via the website and we’ll keep you in the loop!
ACCOUNT SETUP AND ORDERING
Members can track their order history to remember wines they love, build wish lists for future purchase, save payment info for faster checkout, and receive special offers and promotions that are not posted to the site.
If you have a Verve Wine account you can track the order via your order history page.
If you do not have a Verve Wine account, email us at hello@vervewine.com and we’ll let you know where it’s at.
We always want you to be happy, but in order to keep our costs (and your prices!) as low as possible, we do limit cancellations. All confirmed order requests for In Transit and Pre Arrival items are final sale and therefore not cancellable. Cancellations on in-Stock orders are subject to a 15% cancellation fee. All orders that have already shipped and all special order wines (wines you asked us to find specifically for you) may not be cancelled. If you have specific concerns about your order, or would like to request it to be canceled, please contact us at hello@vervewine.com.
We want you to love our wines as much as we do. If for any reason you’re not happy with your order, please contact us at hello@vervewine.com and we’ll do our best to make it right. However, in order to keep our costs as low as possible and pass the savings on to you, we do adhere to the following policies:
For wine, we ask that you contact us as soon as possible (but in no event later than 60 days from the date of delivery), because the passage of time limits our ability to recover credit from our suppliers and because we have no way of verifying your storage conditions.
If you suspect that a bottle is corked, please re-cork the bottle and leave the wine inside (we will ask that you return the bottle for inspection and possible return to our supplier). The winery, not Verve Wine, is the source of this problem, but we want you to be happy, so we’ll split the difference – we offer 50% credit on (confirmed) corked bottles less than 5 years old.
While we do everything in our power to ensure your wine is the finest available, as with standard industry practice, we cannot guarantee wine older than 5 years old.
All gifts and all special order wines (wines you asked us to find specifically for you) are final sale.
For stemware and other accessories, we ask that you contact us as soon as possible (but in no event later than 48 hours from the date of delivery), because we cannot accept returns due to breakage or other damage after receipt.
All orders sent to hotels or other third-party destinations are final sale.
If you simply changed your mind or don’t like a wine, we are happy to recommend another selection, but unfortunately cannot accept a return or offer a credit.
In the rare event that you receive a broken bottle or an otherwise physically damaged product, please contact us right away athello@vervewine.com. We will happily replace (or credit) broken bottles or otherwise physically damaged products if we are notified within 48 hours of delivery.
Please note we are unable to replace (or credit) wines showing signs of damage after leaving our possession for reasons such as adverse weather conditions during shipment (when shipped against our guidance) or delays caused by failed delivery attempts not the fault of the shipper.
The promo code that you are attempting to use may be expired or invalid. Check to make sure it is spelled correctly. If all fails, email hello@vervewine.com
SHIPPING
HOLIDAY SHIPPING SCHEDULE (CHRISTMAS) FOR THE NEW YORK LOCATION
We cannot guarantee Ground shipments ordered after December 14th to be delivered before Christmas. States closer to NY should receive the orders quicker and could potentially place the order a few days later and still have delivery before Christmas, though this is not guaranteed.
Tuesday, December 19th, is the last day to ship UPS express shipping for delivery before Christmas for all customers.
New York local deliveries can be delivered by Christmas Day when placed on the 24th until 12 PM EST. Additional charges may apply.
Online orders placed on December 25th will be shipped on the 26th or 27th.
We will always do our best to get your order quickly to you, but please keep in mind that Verve is not responsible for extenuating circumstances that may delay the delivery, such as weather-related issues, strikes, road closures, etc.
If you have any additional questions, please contact our shop at hello@vervewine.com and we'll gladly assist you!
Time in transit is dependent on your location. You can expect to receive your delivery within 3-7 business days. As soon as the shipment leaves the warehouse, you will receive a shipping notification along with tracking information.
Please be advised that due to COVID-19, shipping carriers are receiving a higher number of orders than usual. This may result in a slight delay in receiving your package.
NO SHIP STATES
Due to laws restricting the shipments of alcohol, we currently can not ship wine to
Alabama, Arkansas, Illinois, Kentucky, Michigan, Mississippi, New Jersey, Oklahoma, Texas, and Utah
We currently can ship spirits to New York, California, and District of Columbia.
SHIPPING & DELIVERY FEES
Local Delivery
We're focused on providing reliable, on time deliveries that are both fast and flexible. Good wine, when you need it. We can deliver same day up to 30 miles from our store in Tribeca when you place your order by 4PM. For most of NYC, Same Day Delivery is only $5 when you spend $150 or more. See the table below for all delivery fees.
Order Total DistanceFee< $150up to 5 miles$15< $150up to 15 miles$25< $150up to 30 miles$50> $150up to 5 miles$5> $150up to 15 miles$15> $150up to 30 miles$30
Don't need wine right away or won't be home to sign for the delivery? Schedule a day and time when convenient for you.
Store Pickup
Our Schedule a Pickup option at checkout allows you to schedule a date and time to collect your order when convenient for you. Orders are typically ready as soon as within an hour and can be scheduled in advance. If you prefer curbside pickup, simply add a note to your order when checking our text us when you arrive to collect your order and we'll bring it out to you. We will hold your order for no longer than 14 days after the scheduled pickup date.
Tiered Flat Rate Shipping for all non-local orders excluding Hawaii and Alaska:
$20 for 6 bottles* or less
$28 for 6-12 bottles
$43 for 13-24 bottles
$72 for 24+ bottles
Delivery times are variable but UPS/Fedex typically turn around packages on the East Coast in 1-2 business days. This means if you're in the Hamptons and order on Wednesday morning, your order should arrive no later than Friday.
*Rates are based on standard 750ml bottles, large format bottles may increase shipping costs
Shipping rates to Hawaii and Alaska are calculated based on carrier rates.
2nd Day and Standard Overnight shipping options are available at checkout, depending on your delivery address. These rates are calculated by national carriers and are subject to change.
Please note: if you'd like to ship some bottles in your order and have others picked up at the store or local delivery, please place two separate orders.
If you have any questions about your shipping fee, email us at nyc@vervewine.com
EXTREME WEATHER
We not do not currently offer cold chain shipping/ice-pack shipping options. If you are concerned about heat or frost damage but would like to ship your wine immediately, we do offer expedited shipping options for an additional fee. Please reach out to hello@vervewine.com for further details.
NO SHIP STATES
Due to laws restricting the shipments of alcohol, we currently can not ship wine to Alabama, Arkansas, Illinois, Kentucky, Michigan, Mississippi, New Jersey, Oklahoma, Texas, and Utah
We currently can ship spirits to New York, California, and District of Columbia.
We do offer 2-Day Air as a shipping option at checkout. For other options please email us at hello@vervewine.com and we’ll find the best solution for you
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.
A person of 21 years of age must be present to accept delivery. Shipping carriers will attempt to deliver three times, then will be returned to our warehouse. A re-delivery fee of $20 will be incurred for second shipment.
Yes (encouraged).
CITYWIDE SAME DAY DELIVERY
Check your zip code on the cart page to see if you're eligible for local delivery. If eligible, orders placed before 4PM delivery same day and arrive by 8PM Monday - Saturday. On Sunday, orders placed by 2PM arrive by 6PM.
SCHEDULED DELIVERY
On the cart page, you have the ability to schedule a delivery as soon as same day or up to 30 days in advance. Be sure to add any special instructions in the delivery note space before checking out. Contact us at nyc@vervewine.com for any additional needs.
Most shipping services will allow for changement of ship date. Please contact your shipping service directly for further information.
If you have a Verve Wine account, you may change your shipping address in your settings. If you’ve already placed the order, it’s best to email us at hello@vervewine.comand we’ll make sure that it gets to the right address.
We not do not currently offer either of these shipping options. If you are concerned about heat or frost damage but would like to ship your wine immediately, we do offer expedited shipping options for an additional fee. Please reach out to hello@vervewine.com for further details.
Yes! We are happy to hold orders during seasonal weather extremes at no additional cost until temperatures are more moderate to ship. Please indicate your preferences at checkout or email us at hello@vervewine.com to coordinate your future shipment.
Yes! For the summer season we are offering weekly delivery to the Hamptons. Order by 4PM Wednesday for a weekend delivery of wine. $12 delivery on orders $150 and above, $20 on orders under $150. At checkout, simply put in your Hamptons address and select Standard Shipping.
NO SHIP STATES
Due to laws restricting the shipments of alcohol, we currently can not ship wine to
Alabama, Arkansas, Illinois, Kentucky, Michigan, Mississippi, New Jersey, Oklahoma, Texas, and Utah
We currently can ship spirits to New York, California, and District of Columbia.
PAYMENT
If you have a Verve Wine account, you can change your credit card info in your settings. If not, email us at hello@vervewine.com and we’ll make sure to edit your information.
Due to the recent Supreme Court ruling, Verve Wine is now obligated to collect sales tax on all orders, based on the origin in which the order was placed. Online orders will be charged sales tax based on the state tax stipulations of the shipping address used for the order. Orders placed for in-store pickup will be charged either New York or California sales tax, depending on the selected pickup location.
Yes.
Yes, email us at hello@vervewine.com and we’ll sort the refund out.
Verve Wine is happy to accept returns of unopened wine or spirits up to 30 days after the date of sale. Original sales receipt is required.
Refunds will be processed within 24 hours of your request. Please allow 1-4 business days for refund to be reflected in your account.
GIFT CARDS
Verve Wine only offers digital gift cards. This saves on material and processing costs/waste. If you’d prefer to hand-deliver your gift card, have it emailed to yourself and then print it off.
Click here to purchase a digital gift card. When purchasing please select "Send As a Gift" to send the digital gift card to someone else. Complete the fields as requested — including a gift message and delivery date — and then click “Add to Cart.” You can have the digital gift card sent directly to the recipient’s email address, or email it to yourself to print and deliver.
This is to process your order. Even though no physical delivery is made, we still gather this information. You may have other purchases in your cart that require delivery.
Nope! No extra charges or fees apply. And they don’t expire either!
You can select to have your digital gift card emailed immediately upon purchase or on a future date of your choosing.
Once you reach checkout, enter the gift card code in the “Gift card or discount code” field and then click "Apply" to use the available balance when shopping on VerveWine.com.
You can check gift card balances here.
Sorry! Gift cards can’t be returned. Not sure what to buy? Browse our Best Sellers here to get ideas.
When your recipient shops at vervewine.com they can use available funds to cover purchases as well as shipping costs.
They don’t!
Verve Wine gift cards can be used to purchase anything on the Verve Wine website.
Go through the “How to purchase” steps for each recipient on your list.
Verve Wine digital gift cards cannot be used at the restaurant. They are only available to use on our retail wine shop website, vervewine.com, or retail locations.